- Where do you ship?
We currently ship exclusively to physical addresses within the United States. At this time, we do not offer international shipping. - Do you offer free shipping?
Yes. We provide FREE shipping on all orders with no minimum purchase required. - How long does delivery take?
Order Processing: 1–2 Business Days
Shipping Transit: 3–5 Business Days
Estimated Total Delivery Time: 4–7 Business Days
Orders placed after 5:00 PM (EST) on Friday will begin processing on the next business day. - Which shipping carriers do you use?
We ship using trusted carriers including FedEx, UPS, and DHL to ensure safe and reliable delivery. - How can I track my order?
Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking information may take 24–48 hours to become active. - Can you ship to P.O. Boxes or military addresses?
No. We are unable to deliver to P.O. Boxes, APO, FPO, or DPO addresses. Please provide a valid physical street address during checkout. - Can I change or cancel my order?
Yes, but only before your order has been shipped. Please contact us within 12 hours of placing your order. Once your order has been dispatched, changes or cancellations are no longer possible. - What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay
All payments are securely processed. - Are taxes included in the price?
Yes. All applicable sales taxes are already included in the listed product price. There are no hidden charges during checkout. - Will holidays affect delivery?
During busy shopping seasons such as Black Friday, Cyber Monday, and major holidays, shipping carriers may experience delays. We will still process orders within our normal handling time.
Returns & Refunds - What is your return policy?
We offer a 30-day return policy from the date your order is delivered. - What condition must returned items be in?
Returned products must be:
Unused and in original condition
In the original packaging
Include all accessories, manuals, and original tags - Do you offer exchanges?
No. We do not process direct exchanges. If you’d like a different item, simply return the original product for a refund and place a new order. - Is return shipping free?
Yes. We provide a free prepaid return shipping label, and there are no return shipping charges for eligible returns. - Do you charge restocking fees?
No. We never charge restocking fees. - How do I start a return?
Simply email support@kingranchag.com with your order number. Our support team will provide a prepaid return label and complete return instructions. - How long do refunds take?
After we receive and inspect your returned item, refunds are processed within 5–7 business days and credited back to your original payment method. - How will I receive my refund?
Refunds are issued to the same payment method used when placing the order, including:
Visa
Mastercard
American Express
Discover
Apple Pay
Google Pay - What if my package is lost?
If your tracking shows “Delivered” but you haven’t received your package:
Check with neighbors or household members.
Contact your local carrier.
Email us within 7 days of the delivery date.
If the carrier confirms the package was lost in transit, we’ll provide either a full refund or a free replacement. - What if my order arrives damaged?
Please contact us within 7 days of delivery with clear photos of the damaged item and packaging. We’ll review your claim and arrange a replacement or refund if applicable.
Contact Us
If you have any questions, we’re happy to help.
King Ranch Ag and Turf
Address: 13250 West Rd Houston, TX 77041 United States
Phone: +1 (713) 466-7456
Email: support@kingranchag.com
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (EST)
