Refund policy

At King Ranch Ag & Turf, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy below.

30-Day Return Policy

We accept returns within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be unused or only minimally used.
• Be in its original condition.
• Include all original packaging, accessories, manuals, and components.
• Be free from damage caused by misuse, improper installation, or unauthorized modifications.
• Be accompanied by proof of purchase or your order confirmation.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Products that have been used beyond normal inspection.
• Items damaged due to misuse, neglect, or improper handling.
• Products missing original parts or packaging.
• Clearance, final sale, or non-returnable items clearly marked at the time of purchase.
• Gift cards (if applicable).

How to Start a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

When contacting us, please include:

• Your order number.
• The reason for the return.
• Photos of the item if it is damaged or defective.

Once your request is reviewed and approved, we will provide return instructions.

Please do not send items back without prior return authorization.

Return Shipping

If the return is due to our error, such as receiving a defective, damaged, or incorrect product, we will cover the return shipping cost.

For returns requested for personal reasons, such as ordering the wrong item or changing your mind, the customer may be responsible for return shipping costs unless otherwise stated.

Inspection Process

After we receive your returned item, it will be inspected to verify that it meets our return eligibility requirements.

Once the inspection has been completed, we will notify you of the approval or rejection of your refund request.

Refunds

If your return is approved, your refund will be processed within 7 business days.

The refund will be issued to the original payment method used when placing your order, including the original credit card, debit card, or other approved payment method.

Depending on your bank or card issuer, it may take additional time for the refunded amount to appear in your account.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We will arrange a replacement or exchange where applicable.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled. You may request a return after receiving the item in accordance with this policy.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.

We will review your claim promptly and provide an appropriate resolution.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

King Ranch Ag & Turf

Address: 13250 West Rd, Houston, TX 77041, United States

Phone: (361) 387-2564